When will my order ship?
We craft on demand. Crafting your items usually take anywhere between a week and two weeks. Obviously, we aim for you to have your products as soon as possible.
Sometimes, it happens to have some products available in stock.
After crafting your items, we will ship them in one to three working days.
We ship five days a week, Monday through Friday. Sometimes our mail pickup comes in the early afternoon, so tracking for orders shipped later that day may not update until the following business day.
You will receive a shipment confirmation with tracking information via email when your order has shipped. You can also sign in and click the My Account link at the top of our site to track the status of your order.
How much is my shipping?
We ship all of our packages outside Romania through DHL. Simply add the items you want into your cart to view the options, which vary based on location. All of our shipping methods include tracking. The shipping price is calculated when you place the order, depending on the adress and the weight of your products.
When will my order arrive?
For each order, there is an estimated time of delivery calculated by DHL. It appears after you introduce your shipping address.
DHL Express: Usually takes 2-5 business days to arrive.
Oops, I gave you an incorrect shipping address!
Please email us at email@example.com immediately if you realize that you gave us the wrong shipping address — if it hasn’t shipped yet, we should be able to correct it before it goes out the door.
If your order ships and ends up being returned to us, you are responsible for paying the cost of shipping again to resend it to you.
If you decide to cancel your order instead, we’ll refund you for the products less the original shipping charges. We’ll reach out to you to coordinate your options before re-shipping.
If your order ships to an incorrect address and is not retrievable, unfortunately, we are not responsible and cannot offer reimbursement.